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| Frequently Asked Questions |
| 1. What are compatible cartridges? |
| 2. What if I want to pay in US dollar? |
| 3. What's the benefit of being a registered member? |
| 4. What if I am not in Canada or the United States but I still want to order from you? |
| 5. What is the refund policy? |
| Answers |
| 1. What are compatitle cartridges? |
| Answer: |
| Compatible simply means that though the product is not necessarily an original, it will still fulfill the same purpose. For example, most people do not use HP paper in HP printers; they use something similar that works just as well. |
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| 2. What if I want to pay in US dollar? |
| Answer: |
| We give favorable exchange rate towards users who choose to pay in US Dollar. Simply select US dollar in the Preferred Currency field of the checking out form. You will be directed to pay in US dollar for payment. |
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| 3. What's the benefit of being a registered member? |
| Answer: |
| Being a registerd member, first, you can have your order history kept for later reference; secondly, you don't need to fill the shipping info every time you order - simply press a button to load the corresponding information from your profile. In addition, we will roll out other features later which will give registered users other benefits. |
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| 4. What if I am not in Canada or the United States but I still want to order from you? |
| Answer: |
| Don't worry. You can simply write us E-mail including your order requests and we will arrange payment and shippment accordingly. |
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| 5. What is the refund policy? |
| Answer: |
| For quality problem of products, you will get full refund including shipping fee. If you dislike the product after reception, you can return the product to us within 10 days to get refund for the product itself except for our shipping cost. |
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